Refund policy

We want you to love what you ordered from Retag Thrift Store. If something isn’t quite right, we’re happy to help sort it out.

30-Day Returns

You have 30 days from the day your order arrives to send it back if it’s not working out. Once that window has passed, we’re not able to accept the return.

To qualify, your item needs to be:

  • Unworn, unwashed, and in the same condition it arrived in
  • Still has all original tags attached
  • In its original packaging
  • Accompanied by your order number or proof of purchase

For hygiene reasons, we can’t accept returns on certain items once they’ve been tried on and the tags removed, so please check the sizing details before cutting any tags off.

How Returns Work

  1. Email us at info@retagthrift.store with your order number and a short note on why you’d like to return the item.
  2. We’ll confirm it’s eligible and send you instructions on where to send it.
  3. Once it’s back with us and we’ve checked it over, we’ll confirm your refund.

Return shipping is generally the customer’s responsibility, unless the item arrived damaged, faulty, or wasn’t what you ordered. In those cases, we’ll cover it.

Refunds

Once we’ve received and checked your return, we aim to process your refund within 10 business days. It will go back to the payment method you originally used, though your bank may take a few extra days to show it on your statement.

Damaged, Faulty, or Wrong Items

If your order arrives damaged, faulty, or isn’t what you ordered, let us know within 7 days of delivery. A couple of photos help us resolve it quickly. We’ll send a replacement or refund you in full, shipping included, at no cost to you.

Items We Can’t Take Back

  • Anything that’s been worn, washed, or shows signs of use
  • Items with tags removed or missing original packaging
  • Final sale or clearance items, where marked as such

Still Waiting on Your Refund?

Refunds can occasionally take a little longer to appear. Before reaching out, it’s worth:

  1. Checking your bank statement again
  2. Contacting your card provider, since processing times vary
  3. Getting in touch with your bank directly

Still nothing? Email us at info@retagthrift.store and we’ll look into it.

Get in Touch

Business Information
Retag Thrift Store
Address: 21509 Norwalk Blvd, Hawaiian Gardens, CA 90716, United States
Phone: +1 5626238233
Email: info@retagthrift.store

Business Hours (US Pacific Time)
Monday – Saturday: 10:00 AM – 5:30 PM
Sunday: Closed